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Shipping policy

DELIVERY

All prices are shown in Australian dollars.
All orders are processed in Australian dollars.

DELIVERY WITHIN AUSTRALIA

We endeavour to dispatch online orders placed before 12pm (AEST) Monday to Friday on same day subject to availability of stock. Orders placed after 12pm (AEST), on weekends or a public holiday will be dispatched next business day. You will receive a shipping confirmation email once your order leaves the warehouse. 

  • Goods will be shipped via Courier or Australia Post.
  • Goods will be delivered within 3-10 business days.
  • Free domestic shipping applies to full priced product only.  Exclusion applies for free shipping.
  • Tracking is generally available within 24 hours of shipment

INTERNATIONAL ORDERS

Orders placed before 12pm (AEST) Monday to Friday will be dispatched same day subject to availability of stock. Orders placed after 12pm (AEST), on weekends or a public holiday will be dispatched next business day. You will receive a shipping confirmation email once your order leaves the warehouse.

  • Goods will be delivered within 5-15 business days
  • Tracking is generally available within 24 hours of shipment.

Please Note: the postal fee charged does not include possible taxes and duties which may be applied by customs in the country where they originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a gift, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs to gain further details.

LATE DELIVERIES

If you are trying to estimate when a package will arrive please consider that there might be delay during peak & holiday periods due to volume. Note that if shipment of your order will be delayed by more than 24 hours a Customer Service Representative will contact you directly

RETURNS

Santos strives to ensure you are satisfied. We want you to love what you have ordered. If something isn’t right, let us know. Email us your questions to online.orders@wearesantos.com or call +(61) 2 9584 2544 Monday to Friday 9am to 4pm. A Receipt is required as proof of purchase on return items. We are happy to provide an exchange, store credit or refund but only on full price products. 

Please note: 

  • No refunds or credit notes issued for change of mind on SALE items – exchange only
  • You must send the original receipt with your order 
  • All returns/claims must be made within 7 days of receipt of goods by the customer. Refund will exclude any postage costs. Customers that receive shipping discounts must be aware that the full flat rate postage will still be deducted from the total refund. 
  • If one item is returned when two or more items have been purchased equalling $100 or more (qualifying for free domestic shipping): if the item/s the customer chooses to keep is still over $100, shipping WON’T be deducted from the refund of the returned item.
  • If one item is returned with two or more items have been purchased qualifying for free domestic shipping; if the item/s kept falls under the free shipping threshold amount, shipping charge will be deducted from the refund of the returned item as the discount no longer applies.